Overview

Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized and professional service. Fulfills the requirements as dictated by the licensing Board in the practicing state or province.

JOB RESPONSIBILITIES

Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Negotiates and enters into funeral contracts
Handles contracts, legal documents, and collection of payments in accordance with company policies
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
Arranges for the interment or cremation of human remains
Confirms authorization to proceed with the service arrangements
Verifies identification of the deceased and authorization for embalming
Cares for the deceased in a respectful manner while performing a variety of tasks which may include: performing removals and transfers including lifting of deceased human remains; dressing and preparing caskets; coordinating and assisting with funeral services and visitations
Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
Handles aftercare including delivery of: documentation, stationery, information on insurance, health benefits and pension and pre-arrangements for next of kin
Handles pre-need sales where applicable. And, or ensures potential pre-need referrals are shared with Family Service Counselors
Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
Prepares and accurately completes documents and online entries related to services, cremations, maintenance
Promotes and maintain a safe and healthy work environment
Retains heritage and grows market share through active involvement with community, religious and other organizations
MINIMUM REQUIREMENTS

Education

High School diploma or equivalent
Completion of a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science as required by state/provincial law
Experience

Apprentice, Funeral Director experience as required by state/provincial law
2 years directly related experience preferred
Certification/Licenses

Must meet all licensing requirements required by state/province law and as prescribed by each state board
Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities

Basic knowledge of religious and fraternal organizations customs
Knowledge of computers and some software including MS Office Suite required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multi task and set priorities
Ability to work weekends and evenings
Detail oriented