Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 140 locations across the country, Foundation Partners Group is continuing to expand their reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join with us as we revolutionize the funeral industry across the nation.
We are currently seeking a highly talented Location Leader at Cremation Society of Minnesota in St Paul, MN. The Location Leader is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the location/s and Team Member development that creates, supports and sustains a high- performance, innovative and family-centric culture. A Location Leader interacts directly with client families, handling all aspects of the service and ensuring the client family receives a flawless experience that captures, acknowledges and shares the life purpose of their loved one.
Overview & Responsibilities:
- Supports the company’s commitment to the 5 Unique Truths by demonstrating the utmost professionalism and ethical behavior.
- Understands, adheres to and leads Company standard operating procedures and guidelines as outlined i.e. 60-minute rule.
- Agrees to and supports Company policies and procedures as outlined in the FPG Policy and Procedure Manual.
- Models and demonstrates a positive attitude and harassment free working environment.
- Learns, launches, implements and maintains company initiatives as outlined by FPG i.e. Performance Management Process, Team Member Engagement, Compliance, special projects
- Completes all required learning and development outlined by the company including compliance management i.e. OSHA, FTC, Harassment Prevention.
- Builds and maintains a strong “brand” by building relationships in the community, staying innovative with social media i.e. FB, Instagram and keeping the individual brand aligned with the business segments
- Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time.
- Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.
- Maintain customer service standards as implemented for appropriate brand/s
- Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds i.e. landscaping, painting, parking lot are properly maintained and in working order always
- Leads and oversees and manages all financial components including vendor relationships. i.e. signing checks, annual budgeting, accounts payable and receivable, labor management, Daily Sales Outstanding (DSO), revenue and EBITDA for the location/s.
- Drives revenue, sales, and business results.
- Responsible for leading monthly and quarterly Financial and Business reviews with Team Members.
- Leads all disaster relief efforts in partnership with supervisor i.e. hurricanes, winter storms, tornedoes, etc. to ensure Team Members, Client Families and building are safe and secure
- Actively partners with Home Office department leaders i.e. Marketing, Finance, Human Resources, IT by maintaining regular ongoing two-way communication.
- Acts to improve market share through membership through board/officer participation of at least one (1) community organization i.e. rotary, regularly participates in at least two (2) community events, and/or groups and other community relationships as assigned by your supervisor.
- Ability to identify potential acquisitions.
- Carries out other projects/duties as assigned i.e. car washing, building/equipment repair, pre-need arrangement planning.
About Foundation Partners Group
Founded in 2010, Foundation Partners has experienced significant growth over the years and we now serve more than 60,000 families annually in 20 states at one of our over 140 locations across the country.
We are uniquely positioned to create new paths in the funeral industry. Because we are a private company, we have the opportunity to make long-term decisions that embrace each funeral home’s individual characteristics and community values. It is our passion and unwavering commitment to our Partners, Team Members, and our Families that will carry on our story and the stories of those we serve into the future of the funeral industry.