Overview
- Manage single rooftop funeral home team (staff of 4) and supervise all aspect of the funeral home operations
- Acts as the team’s leader on services, product knowledge, at-need presentations, prices, paperwork, compliance and customer service
- Train staff and provide coaching to ensure that all staff meet/exceed customer expectations
- Coordinate interactions between the funeral home and all cemeteries
- Create a positive work environment where employees work effectively
- Represent the funeral home at public speaking engagements and community forums
- Conducts “one-on-one” coaching sessions with management to review performance and develop organizational and/or management skills
- Oversee crematory operation